A few months ago, one of my Keen Calistoga shoes developed a bit of a leak under the big toe. These were my favorite shoes ever. I wore them nearly every single day for almost a year, so you can imagine that I was sad by the damp turn of events.
As I was out scouring the web for a place to buy a new pair, I decided to visit the Keen website to find out if they had any guarantees for their products. Turns out they do.Â My problem, though? I wasn’t 100% sure where I bought them (stores in contention include Zappos, REI, and Kittery Trading Post). As such, I also wasn’t 100% sure of the date I purchased them.
So rather than just sigh and go away from the website, I decided to email them to find out if anyone else was having similar issues. A quick reply from them followed, and after a few more emails and me photographing the damaged part of the shoe sole, the lovely customer service representative offered me a new pair of shoes!
I was thrilled, to say the least. So not only did I get a replacement pair for the ones that were damaged compliments of the company, but I also purchased a second pair (third pair?) in another color.
Way to go Keen! Even if you didn’t have me before (which you did), you’ve got me as a customer for life now.